South Block 4+

I love the almond butter bowl. However, the app does not allow substitutions and for some toppings, has no option to leave them off completely. And there is no place to type in additional notes. Also, if you want to sub one topping for another, you will be charged for an additional topping. I think that’s pretty unfair for an already expensive product. For the price they charge, you should have the option to be as specific as you want without being overcharged and still have the convenience of using the app.

This app refuses to allow you to use your rewards. Every attempt results in “payment failed” with no clear indication that it has “failed” We’ve emailed the support team, who basically stopped talking to us, so clearly they don’t care about their customers. This is unbelievably frustrating and the lack of convenience provided by this app makes me have no interest in further using the service. South block has effectively stolen money from their customers by refusing to provide a functional rewards system.

I ordered regularly online in advance using my phone number in the past, so they could
make my smoothies and they would be ready when I arrived, and I can earn the rewards.

But, suddenly, back in October 2023, it just stopped accepting my phone number when I entered it online.

Despite multiple attempts to get it fixed both in-store and online, it still gives me an error message when enter my phone number on the app or the website. It doesn’t help there is no phone support.

But, somehow, they can find my account when I order in person. It’s frustrating not to be able to order online.

I’d like to see a fix for this issue, otherwise, I may have to forgo South Block smoothies going forward.